Terms of Service

Effective Date: November 2025
Last Updated By: Aeonyx Veritas Pvt. Ltd.

Welcome to Phoeniqx!
By accessing or using our website (www.phoeniqx.com) and its services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our platform.

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1. General

These Terms of Service govern your use of the Phoeniqx website and all purchases made through it. By visiting our site or placing an order, you accept these terms, our Privacy Policy, and any additional policies displayed on our website.

We reserve the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page.

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2. Eligibility

To use our services, you must:

• Be at least 18 years old, or use the site under the supervision of a parent or guardian.
• Ensure that the information provided during registration or checkout is accurate and complete.

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3. Products & Pricing

We strive to display accurate product information, including colors, images, and prices. However:

• Colors may vary slightly due to device display differences.
• Prices and availability are subject to change without notice.
• Phoeniqx reserves the right to correct any errors in pricing or descriptions.

All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

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4. Orders & Payments

• Placing an order signifies your intent to purchase and your agreement to these terms.
• Orders are processed only after successful payment confirmation.
• We accept payments via UPI, Credit/Debit Cards, Net Banking, and Wallets through secure and encrypted gateways.
• In rare cases, orders may be canceled due to stock unavailability or verification issues — in such cases, a full refund will be issued.

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5. Shipping & Delivery

• Orders are usually processed within 1–2 business days.
• Delivery time depends on the shipping method and destination.
• We currently ship across India.
• Delays caused by external factors (courier delays, weather, etc.) are beyond our control.

For more details, please review our Shipping & Delivery Policy.

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6. Returns, Exchanges & Refunds

• We offer 7-Day Free Returns & Exchanges on eligible products.
• Items must be unused, unwashed, and have original tags and packaging intact.
• Customized, personalized, innerwear, and sale items are not eligible for return.
• Refunds for prepaid orders are issued to the original payment method, while COD refunds are processed to the customer’s bank account.

For complete details, see our Return & Exchange Policy.

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7. Intellectual Property

All content on www.phoeniqx.com, including logos, images, designs, text, and graphics, is the intellectual property of Phoeniqx, a brand owned by Aeonyx Veritas Pvt. Ltd., and protected by applicable copyright laws.
You may not use, reproduce, or distribute any content without prior written permission.

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8. Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose.
• Attempt to interfere with or hack our systems.
• Resell or commercially exploit content or services without authorization.
• Provide false or misleading information during registration or checkout.

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9. Limitation of Liability

Phoeniqx is not liable for:

• Any indirect, incidental, or consequential damages arising from your use of our services.
• Product variations due to display settings or minor imperfections inherent to handmade or printed products.
  Our total liability shall not exceed the amount paid for your order.

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10. Third-Party Services

Our site may contain links to third-party services or payment gateways. Phoeniqx is not responsible for the content, security, or privacy practices of those external websites.

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11. Termination

We reserve the right to suspend or terminate your access to our services at any time for violation of these terms or misuse of the platform.

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12. Governing Law

These Terms are governed by and construed in accordance with the laws of India.
Any disputes will be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

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13. Contact Us

For any questions, feedback, or concerns regarding these Terms of Service, please contact:

📧 support@phoeniqx.com
📞 +91 9966609753

 

Phoeniqx is a brand by:
🏢 Aeonyx Veritas Pvt. Ltd.
No. 15, Ground Floor, Shivapriya Layout
Neraluru Road, Chandapura
Bengaluru – 562107, Karnataka, India