Privacy Policy

Effective Date: November 2025
Last Updated By: Aeonyx Veritas Pvt. Ltd.

At Phoeniqx, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.phoeniqx.com.

By using our website, you agree to the terms outlined in this policy.

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1. Information We Collect

We collect information from you to provide and improve your shopping experience.

a. Personal Information

When you register, make a purchase, or contact us, we may collect:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via payment gateways)

b. Non-Personal Information

We may also collect:

• Browser type, IP address, device type, and operating system

• Pages visited, time spent on site, and referral URLs

• Cookies and tracking technologies for analytics and personalization

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2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Send order updates, confirmations, and tracking details

• Communicate promotions, offers, and updates (only if you opt in)

• Improve website functionality and user experience

• Prevent fraudulent transactions and ensure secure payments

• Comply with legal and regulatory obligations

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3. Cookies

Phoeniqx uses cookies to personalize your experience and improve our website performance.
Cookies help us remember your preferences and shopping cart details.
You can disable cookies in your browser settings, though some features may not function properly.

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4. Sharing of Information

We do not sell, trade, or rent users’ personal identification information.
We may share data only with:

• Trusted service providers (e.g., courier partners, payment gateways) to fulfill your orders.

• Analytics partners like Google Analytics, for improving website performance.

• Legal authorities when required to comply with law, regulation, or valid legal process.

All third parties are bound to protect your information in accordance with this Privacy Policy.

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5. Data Security

We adopt industry-standard practices for protecting your information:

• Secure Sockets Layer (SSL) encryption for all transactions.

• Encrypted payment gateways for UPI, Cards, and Wallets.

• Restricted employee access to sensitive data.

However, please note that no online transmission is 100% secure, and you share data at your own risk.

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6. Your Rights

You have the right to:

• Access, correct, or update your personal data.

• Request deletion of your data, where legally permissible.

• Opt out of marketing communications at any time.

To exercise these rights, email us at support@phoeniqx.com.

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7. Data Retention

We retain your information as long as needed to:

• Provide our services and fulfill orders.

• Comply with tax, accounting, or legal obligations.

Once data is no longer required, it will be securely deleted.

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8. Third-Party Links

Our website may contain links to other websites.
Phoeniqx is not responsible for the privacy practices or content of those external sites.
Please review their policies before sharing any personal information.

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9. Changes to This Policy

Phoeniqx reserves the right to update or modify this Privacy Policy at any time.
Changes will be reflected on this page, and the “Last Updated” date will be revised accordingly.

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10. Contact Us

For any privacy-related questions, requests, or concerns, please reach out to us at:

📧 support@phoeniqx.com
📞 +91 9966609753

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Phoeniqx is a brand by:
🏢 Aeonyx Veritas Pvt. Ltd.
No. 15, Ground Floor, Shivapriya Layout
Neraluru Road, Chandapura
Bengaluru – 562107, Karnataka, India