Shipping Policy

Effective Date: November 2025
Last Updated By: Aeonyx Veritas Pvt. Ltd.

At Phoeniqx, we aim to deliver your orders quickly, safely, and efficiently. Please review our shipping policy to understand how we process, ship, and deliver your products across India.

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1. Order Processing Time

• All orders are processed within 1–2 business days (Monday to Saturday).
• Orders are not shipped or delivered on Sundays or public holidays.
• You will receive an email and SMS confirmation once your order is placed, followed by tracking details when it’s shipped.

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2. Delivery Timeframe

Estimated delivery times after dispatch:

• Standard Shipping: 4–7 business days
• Express Shipping (if applicable): 1–3 business days

Delivery timelines may vary depending on your location, courier serviceability, or during high-demand periods such as holidays and sales.

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3. Delivery Areas

We currently ship across India through trusted logistics partners to ensure timely delivery.
If your pin code is unserviceable, our support team will reach out to suggest alternatives.

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4. Shipping Charges

• Free Shipping on all prepaid orders across India.
• Nominal COD (Cash on Delivery) charges may apply depending on your delivery location.

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5. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email/SMS.
You can track your order in real time using the link provided.
If you do not receive tracking details within 2 days of order confirmation, please contact our support team.

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6. Packaging

All items are securely packed to ensure they reach you in perfect condition.
Please do not accept delivery if the package appears tampered with or damaged.
In such cases, inform us immediately at support@phoeniqx.com.

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7. Undeliverable Packages

Occasionally, orders may be returned to us due to:

• Incorrect address
• Failed delivery attempts
• Refused delivery

In such cases, we’ll contact you to reattempt delivery or issue a refund (after deducting applicable logistics charges if any).

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8. Delays

While we work with reliable shipping partners, unforeseen delays may occur due to:

• Weather conditions
• Natural disasters
• Courier issues or public holidays

We appreciate your patience and assure you of our best efforts to deliver your order promptly.

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9. Contact & Support

For any shipping or delivery-related queries, please reach out to us at:

📧 support@phoeniqx.com
📞 +91 9966609753

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Phoeniqx is a brand by:
🏢 Aeonyx Veritas Pvt. Ltd.
No. 15, Ground Floor, Shivapriya Layout
Neraluru Road, Chandapura
Bengaluru – 562107, Karnataka, India